Community Manager

Job Profile

Closely Work With Students, Trainers, Sales Team & Finance Team.
Responding To Students In A Timely Manner
Monitoring, Tracking And Reporting On Feedback Of Students And Trainers
Organizing And Managing Classes/Topics/Back Up Classes/Doubt Clear Classes
Managing Mentor Hours
Providing Orientation To Students
Managing Student’s Queries And Grievances Via Call, Email, Whatsaap Etc.
Proactively Working On Day-To-Day Tasks.
Building A Community On WhatsApp For Each Batch.
Building Good And Positive Relationship With Students, Sales Team, Marketing Team, Academic Team And Training Team.
Prepared Task Report And Submit It Reporting Manager.

Excellent Communication Skills.
Ability To Identify Issues Of Students And Provide Them Quick Response With Valuable Solutions.
A Heavy Focus On Details And A Strong Observer.
Strong People Connection
Ability To Understand Student’s Concerns With High Empathy, And Get To Resolution With A Win-Win Situation For Both The Students And The Company
Ability To Build Long Term Relationships With Students.
Strong Leadership Skills.